“Who?” first: planning successful social media strategies

Posted: May 8th, 2012 | Author: | Filed under: Design, Metrics, Social networking | 3 Comments »

Not “Mac or Windows?”; rather “who’s going to help?”

I used to dread when friends or family asked: “Chris, what sort of computer should I buy – laptop or desktop, Macintosh or Windows?” The people who needed me most were the hardest to help – they didn’t know how they’d use a computer, weren’t settled on much of a budget, had very high expectations, but little sense of what it would take for them to put a computer to good use.

But turning the question back on them (“how will you use the computer? do you need to hook it up to a printer or a PDA? how much do you want to spend?”) led to embarassment, not insight.

Finally, I realized that people who asked me a question like this would rely on a friend or family member for troubleshooting, when things went wrong. It was surprising that most of my questioners knew right away, when asked, who that techie would be. Of course, if there were problems, they’d call on Cousin Amy, or Joe from church, or that nice man down at the High Tech Depot.

Bingo.

The next time I got the question I responded with a question that was useful, not annoying: “who’s going to help you with your new computer, and what systems do they know?” A light went on in my friend’s eyes: they knew what to do.

The moral: Those first questions about technology are almost always, really, questions about people.

Thus, for organizations, not “Twitter or Facebook?”; rather “who’s going to make this work?”

Now, if you’re an organization seeking social media strategy and technology advice you’ll need a little more help.

Josh Bernoff and Forrester to the rescue, with a shiny (and useful) acronym: POST.

Consider, in order:

  1. People: “[K]now the capabilities of your audience.”
  2. Objective: “Decide on your objective…. Then figure out how you will measure it.”
  3. Strategy: What processes “will be different after you’re done?”
  4. Technology: Twitter? Wiki? Facebook? Blog? etc. “Once you know your people, objectives, and strategy, then you can decide with confidence.”

For non-profits and government agencies, I’d widen the circle of People: your staff, your management, your donors, and your partners are important, too. Who will need to participate in this new strategy to make it a success? What’s their training? What are they capable and motivated to learn?

And I’d start the search for Objectives and – more importantly- measures by writing the stories you’d like to tell when the initiative is a success.

Say you’re putting a state legislature online in a more friendly and accessible way. Wouldn’t it be great to be able to say, once you were done, that a particular group of constituents that had been out of the loop for years used your new site to track a proposed law that threatened to hurt them and, instead, shaped the legislation to help them?

That gives you a rich picture of what success looks like — reaching new, non-expert audiences, providing early warning, making legislative content and procedures comprehensible — and how you might measure it.

So, those first technology questions are, almost always, really questions about People, Objectives, and Strategy. Technology, in POST and in life, is the last question, not the first one.


Why not build activist communities via White House petitions?

Posted: April 26th, 2012 | Author: | Filed under: Civic engagement, Open Government, Technology, Transparency | 1 Comment »

Is that all there is?

You’ve landed on a Whitehouse.gov petition on an issue that’s close to your heart, and you’re thrilled that’s it’s finally getting some visibility. Of course, you sign the petition, but then you wonder Who are these people? What else can I do? How can I get plugged in?. In way too many cases, the people who started the petition leave you to your wits, and of course to the Google. It’s like a 3am infomercial without the 800-number. What were they thinking?

My inspiration and goad to build tools for the White House “We the People” petition site was the story of an activist who had, in effect, lost her work gathering signatures when she failed to reach the necessary threshold after a month of work.

Along the way, I wondered how often petition initiators added links to their petition text, to provide more information to potential signers or to supplement their work on whitehouse.gov by building a community on a site that gave them more control.

“We The People”-scope

To investigate, I’ve built a live, interactive database of petitions currently visible and open for signatures at the White House. How well are petitioneers using WhiteHouse.gov traffic and visibility to build activist communities? The results aren’t pretty.

90% of the time, you’re on your own

Of the 39 petitions open for signatures this morning, only four include links:

  1. a request for funding of an MIT anti-viral drug links to a press release providing further information
  2. a call for legislation implementing various economic and legal reforms (NESARA) links to an activist website and to a religious/New Age Ning community
  3. a call for increased funding for NASA includes a reference to a website for that issue campaign, and
  4. a request that the Administration veto any legislation that extends tax cuts for the highest earners includes a reference to MoveOn.Org.

None of the links (actually in plain text, since the petition site doesn’t allow hot links) make it easy to plug in to community. The NASA funding campaign website is focussed and includes further calls to action, but does not provide a community forum or a mailing list sign-up. The NESARA-related websites provide a wealth of information and, via Ning, a community. However, I could not see how I might easily connect with other supporters of the linked petition. MoveOn.org is a major activist community, but nothing on its home page references the current tax-related petition.

So, of 39 petitions, only three provide links that would allow a signer to tap into a larger community, discuss the petition, and monitor progress, and even those three links are muddy.

The opportunity

What if, instead, a petition linked to a well-designed landing page that encouraged people to sign up to track the progress of the petition, support the cause via other actions, and connect with fellow activists. It’s a missed opportunity.

And there’s more!

(The petition overview can be filtered and sorted in many different ways. For instance, you can highlight the backlog of petitions that have met their signature goal but don’t yet have an official Administration response, or focus just on the petitions for civil liberties, human rights, or immigration issues – almost half of the total currently open.)


On contraception mandate, Nebraska a big NO, DC a bigger YES, in White House petitions

Posted: March 1st, 2012 | Author: | Filed under: Civic engagement, Open Government, Technology, Transparency | 4 Comments »

Last week, I used a trial run of a new “petition scraping” plugin I’ve developed to see which states most strongly supported the recent White House petition that requested the Administration to rescind the health care reform contraception mandate for Catholic employers.

Today, I can add a second, opposing petition to the analysis. It urged the Administration to “stand strong” on the no cost birth control requirement. From what I’ve seen on the petition site, this is unusual – some petitions garner few signatures, but very few petitions are arranged in pro/con pairs. We can take advantage of this “natural experiment” to compare state responses on either side of the issue. (Signature data for the “Stand strong” petition can be downloaded at the csv link below.)

Nebraska, North Dakota, Kansas Against; DC Engaged

The outliers, highlighted in red in the chart, are the story.

Kansas, North Dakota, and Nebraska – in the bottom right – showed significantly stronger support for the Rescind petition, at 309, 367, and 487 signatures per million, than the national average of 117. In contrast, their support for Stand Strong was fairly close to the national average of 89 per million – they’re well within the “cluster” on the left axis.

Something even more interesting is going on in DC. At 509 signatures per million, it is the standout supporter for Stand Strong. But notice that, at 229 signatures per million, it looks a lot like Kansas, North Dakota, and Nebraska in per capita support for Rescind. (I’d guess that DC’s intensity reflects the pro-contraception response by longterm residents combined with combined with the response from advocacy groups on both sides.)

This table  provides the details for the chart above:

Download as csv file (4k).

The animated map shows how signatures flowed from each state, normalized by its population, with the petition “closing” on February 10. Click on the slider to see how each state contributed signatures starting on February 3.
Fullscreen

Petition similarties

In many respects, signers responded similarly to both petitions:

  Stand Strong  Rescind
Signatures 22,945 29,127
Days to reach 500 signatures (visibility threshold) 4 3
Days to reach 50 states and DC 4 4
Percent of signers not providing a place 17% 17%

 
Download the “Stand strong” signature details as a csv file (660k).

See the previous post in the series for details on the Rescind petition and more information on the mechanics of petitions and signatures at whitehouse.gov.

A note on statistics

Some of the variation of a particular state’s response with respect to the US will be due to chance, rather than a fundamental difference in this state’s political leanings vs the US. For instance, weather patterns or state preoccupation with a sports event might have reduced Mississippi’s engagement; it might generate more signatures per capita on similar petitions at another time.

Statisticians measure how much an indicator departs from the average in standard deviations. The standard deviation captures the variability of a set of numbers. In the case of the petition signatures, if the response of a particular state differed from the US average by less than two standard deviations, e.g. Mississippi, this could occur by chance more than 5% of the time.

The bottom left quadrant contains all the states within two standard deviations of the US average.

The remaining three states and DC are outliers indeed. On the Rescind petition, Kansas’s response is more than two, North Dakota’s almost three, and Nebraska’s more than four standard deviations above the US average. This would occur by chance less than 5%, 0.3%, and 0.007% of the time — i.e., from rarely to never. DC’s response to Stand Strong is 5.7 standard deviations away from the mean, which would occur 0.00001% of the time by chance.

The outliers, in other words, are radically more engaged in these respective petitions than the rest of the country.


Liberating signatures from White House petitions – a new tool for activists

Posted: February 23rd, 2012 | Author: | Filed under: Civic engagement, Open Government, Technology, Transparency | 2 Comments »

Open government often carries a significant risk to activists: organizing efforts may be “locked up” by Federal agencies, even with the best intentions.

The rewards, and risks, of squirreling away

Consider Terra Ziporyn Snider. Last fall, she initiated a petition on the White House website requesting changes in school start times. Then current White House rules required that she gather 5000 signatures within 30 days in order to keep the petition on the site. She and her supporters encountered various technical problems – intermittent site outages, difficulty in signing up new users — and as the deadline approached, with 1575 signatures recorded, Dr. Snider realized that the fruit of her efforts was about to be digitally vanished, per White House rules.

I was taken by the lengths she went to transplant the list of names she had built at the White House to Move-On. Though these signatures had been gathered through her online organizing efforts, and of course were stored on a hard drive somewhere in the whitehouse.gov domain, she had no way to access these data easily. Instead, she printed out the petition and, apparently, retyped the signatures by hand.

Imagine a New England squirrel storing away nuts for next winter in the trunk of a tourist’s car – it’s secure today, tomorrow, and perhaps even next week, but when the snow comes, the car — and the nuts — are in Florida, and the squirrel starves.

Of course, in the case of White House petitions, the potential of reaching a wider audience for your cause and of getting the attention of the Obama administration may make this risk worthwhile.

But, as Dr. Snider found, sometimes the car drives away, and you’ve got to scramble not to be left empty-handed. How could one reduce the risk, particularly for activists who don’t know or don’t have access to sites live Move-On?

A tool for liberating signatures

Her story was my inspiration to build a page scraping toolset that would allow activists to get the benefits of White House web petitions, while reducing the risk.

The toolset for liberating signatures from White House petitions is almost complete. It’s a browser-based javascript plugin that automates signature capture with some shortcuts to reduce loads on the petition server.

As a proof of concept, I set the plugin to work on two recent petitions. The first requests that the Administration rescind regulations mandating that religious institutions provide contraceptive coverage under their employee health insurance plans, even if this is contrary to their religious precepts. The second urges the Administration to “stand strong” in maintaining this mandate.

In this post, I’ll focus on the signature data from the “Rescind” petition. A follow-up post will provide details on the “Stand strong” petition signatures. [Update 3/2/2012: I’ve posted the “Stand strong” results and a state by state comparison.}

If you’re familiar with the mechanics of the White House petition site, skip to the next section for the results.

The mechanics of initiating and signing petitions

Anyone may initiate a petition. Per the rules currently in force, new petitions are visible only to those web visitors who already know the specific petition URL. Once a petition receives its 150th signature, it is listed by the White House in the index of current petitions and can be found by appropriate search terms.

The initiator and all other petition supporters then have 30 days to gather at least 25000 signatures in total. If they fail to reach that threshold within 30 days, the petition disappears, as Dr Snider experienced. If 25000 people “sign” the petition, the White House promises to post a response.

A WhiteHouse.gov login is required to sign a petition. To get a login, you provide your email address, your name, and, optionally, city, state and zipcode. Each petition signature block includes the first name and last initial, the signature’s order in the overall total, the date the signature was provided, and the city and state of the signer, if provided. For instance:

Chris B
Washington, DC
February 22, 2012
Signature # 1,079

 

Example: Signature data from the “Rescind” petition

From January 28 through February 10, the Rescind petition gathered 29,127 signatures. The inset below displays the raw data gathered by the page scraping toolset, which can also be downloaded by the link at the bottom of the table.

This animated map shows how the signatures flowed in from January 28 to February 10, normalized by the population of each state.

Fullscreen
The shading of each state shows the number of signatures provided by that state, to date, for each million residents, based on 2010 Census results. States that “boxed above their weight” are shown in darker green; states that were underrepresented, in very light green. Since the figures are cumulative, each state grows somewhat darker over time. Click on the slider at the bottom of the map to show how the signatures accumulated over time.

Signature  data for the Rescind petition

Download as csv file (1.1 mb).

More detailed analysis shows

  • that the petition took off pretty quickly – two signatures on day one, 32 on day two, 1,386 on day three (reaching all fifty states and DC)
  • that state participation varied dramatically: Nebraska provided more than 480 signatures per million residents, North Dakota more than 360, while Mississippi provided just 31 signatures per million inhabitants. (Overall, across the US, 127 signatures were provided per million residents, if we assume that all signatures came from the United States.)
  • 4,951 signatures were provided by people who did not state their location — which shows up as NULL in the data.

Next post: How does the signature flow for the “stand strong” petition compare? What surprises do we find when we compare states’ activity on these two opposing petitions? Are these signers as reluctant to provide place information as the Rescind signers?

A postscript for data geeks

Some curiosities:

  1. Each signature is numbered. The same sequence number may appear multiple times on the signatures page, indicating, presumably, two or more different people who signed almost simultaneously. For instance, if the third, fourth, and fifth signers all acted simultaneously, the first six signatures would be numbered 1, 2,3,3,3,6.
  2. One Rescind signer was particularly eager: he signed twice in quick succession, so his name and place show up twice in a row with the same sequence number. This anomaly can’t be tracked by the software currently, leading to a database count of 29,126 signatures, one less than shown on the White House site.
  3. In addition to the “no location” signatures, 28 people provided place information for military post offices or mistyped their place information.
  4. The scraping tool captures the first name and initial of the signer as shown on the petition, but I’ve omitted this column from the download for the moment.


Twitter Weekly Updates for 2010-10-25

Posted: October 25th, 2010 | Author: | Filed under: Collected tweets | No Comments »

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Social media to improve public decision-making? Yes and no (and yes)

Posted: October 6th, 2010 | Author: | Filed under: crowdsourcing, Open Government | No Comments »

In his estimable blog, Tim Bonnemann asks “Can Social Media Be Utilized to Involve the Public in Making Better Decisions?”

My first four, increasingly accurate approximations to the right answer:
1. Yes.

2. No, if the underlying question is “Can I get the ‘public participation’ checkbox checked off by turning on a Twitter account?” (Not Tim’s underlying question, of course, but some people will read it this way.)

There is a lot of approach/avoidance ambivalence about social media: people see that one can set up an account or a fan page in an afternoon, but they also glimpse, more dimly, that a lot of work is required to make that useful. (Excel will help you estimate a project budget, but it won’t make the process fun or easy.)

3. No, if the real question is “Can I use social media for public involvement and still stay comfortably in control?” See Obama asking for questions via Google Moderator, only to be forced to discuss marijuana legalization . See Digg and the DVD encryption hack issue.

(Of course, social media processes can be shaped.)

4. Yes, once you understand that social media technology is a small part of the overall effort and you’ve rethought how much or little control you need over the whole process.

Bonus points for recognizing that the technology of social media is only the fourth most important concern, after you’ve identified the specific Public you want to involve, your Objectives in involving them, and your Strategy for doing so.


Twitter Weekly Updates for 2010-10-04

Posted: October 4th, 2010 | Author: | Filed under: Collected tweets | No Comments »

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p2chat September 28, 2010

Posted: September 29th, 2010 | Author: | Filed under: Twitter Chat, Twitter Content | Tags: | No Comments »

Beth Offenbacker of Public Decisions hosts #p2chat, a weekly chat on public participation, Tuesdays at 6pm Eastern/3pm Pacific.

This is the archive of tweets for the September 28 chat. (Archive courtesy of TwapperKeeper.)

PublicDecisionsHi everyone and welcome to this week’s #P2chat! Today we’re discussing laws/regs for p2 and also tips for public hearings/mtgs.^09/28/10 06:00 PM ET
PublicDecisionsLet‚Äôs do intros…pls tell us a little about yourself. (be sure 2 incl #P2chat in yr tweets so they‚Äôre seen by folks & 4 chat archive too)^09/28/10 06:01 PM ET
PublicDecisionsBeth Offenbacker @PublicDecisions We use techn to showcase best practices emerging trends and leading thinkers in #publicengmt #P2Chat^09/28/10 06:03 PM ET
transPRIntro: #p2chat Darrel here PR for gov clients former gov PR and former journalist^09/28/10 06:05 PM ET
citizentoolsChris Berendes CTO Netalyst #gov20 blogger techie online engagement project manager #p2chat^09/28/10 06:05 PM ET
citizentoolsRegarding laws/regs here are model laws supporting citizen assemblies & “open meeting” laws that inhibit pol participation online #p2chat^09/28/10 06:14 PM ET
PublicDecisionsWhat laws and regs are you aware of for #publicengmt? #p2chat^09/28/10 06:15 PM ET
PublicDecisionsIn the spirit of #publicengmt did you know today is Intl Right to Know Day? http://bit.ly/bqGN23 #p2chat^09/28/10 06:16 PM ET
PublicDecisionsDo you think that FOIA laws are part of the p2 spectrum…?? some see as directly rel others as adjunct to #p2chat^09/28/10 06:17 PM ET
transPR#p2chat NEPA laws re environmental reviews for projects fed laws for transportation plans at state and MPO levels.^09/28/10 06:18 PM ET
PublicDecisionsGreat p2 resource for engmt under Res Cons & Rec Act Safe Drinking Water and Clean Water Acts http://bit.ly/9r8M7L #p2chat^09/28/10 06:19 PM ET
PublicDecisionsHas anyone been following this issue? “Appeals court rejects public comment time” http://www.thataway.org/?p=2376 #p2chat^09/28/10 06:21 PM ET
transPR@PublicDecisions Important to have a system to collect the comments that are required and document efforts. #p2chat^09/28/10 06:21 PM ET
PublicDecisionsGreat post on @NCDD blog New Resource on Legislation Supporting Citizen Participation http://bit.ly/cVvO7q #p2chat^09/28/10 06:23 PM ET
citizentools@PublicDecisions Haven’t followed the FL issue. Speaks to the need for some definitions and also expectations #p2chat^09/28/10 06:24 PM ET
PublicDecisionsGood resource on p2 laws/regs in China http://www.greenlaw.org.cn/enblog/?p=2377 #p2chat^09/28/10 06:25 PM ET
transPRWho knew? RT @PublicDecisions: Good resource on p2 laws/regs in China http://bit.ly/9aQ2nE #p2chat^09/28/10 06:27 PM ET
citizentools@PublicDecisions Have you run into legal issues pro or con in your work? #p2chat^09/28/10 06:28 PM ET
PublicDecisions@transPR NEPA is a good one; SAFETEALU also has req. (Isn’t SL up for reauth? Any changes on p2 in new law being talked abt?) #p2chat^09/28/10 06:28 PM ET
PublicDecisions@citizentools we should organize a study trip to check out the Tuscan law must be more to it that needs examination! :) #p2chat^09/28/10 06:29 PM ET
PublicDecisions@citizentools Lawsregs req p2 are good set standard…but also lead 2 tendency 2″check the box” IMHO. Shld be starting pt not end #p2chat^09/28/10 06:31 PM ET
PublicDecisions@transpr do you see particular trends in p2 in transportation as compared to other fields? #p2chat^09/28/10 06:32 PM ET
PublicDecisions…meaning in terms of what’s required by law or reg #p2chat^09/28/10 06:32 PM ET
transPR@PublicDecisions #p2chat stimulus set a new path for transp documentation and transparancy. Could show up in new auth.^09/28/10 06:33 PM ET
citizentools#p2chat the limit of laws is that short of the jury system you can’t mandate impact^09/28/10 06:33 PM ET
PublicDecisionsPDF report: Public Participation In The Enforcement Of China’s Anti-Pollution Laws http://bit.ly/cUgWrz #p2chat #environmental #publicengmt^09/28/10 06:35 PM ET
PublicDecisionsWhat pointers and best practices do you have from your work in terms of public hearings/mtgs? #p2chat^09/28/10 06:36 PM ET
PublicDecisionsthis would be gr8 step 4ward! RT @transPR: #p2chat stimulus set new path 4 transp documentation & transp. Cld show up in new transp auth^09/28/10 06:38 PM ET
PublicDecisionsHere’s 1…may be obvious…create a conv about the values that underpin subject first perhaps prehearing coffee klatch #p2chat^09/28/10 06:40 PM ET
PublicDecisionsSets the stage for ppl to think about why they care about issue and puts folks on same page before formal part of mtg begins #p2chat^09/28/10 06:40 PM ET
citizentoolsHave there been public hearings “in the round”? the usual set-up is hierarchical and often adversarial #p2chat^09/28/10 06:43 PM ET
transPR@PublicDecisions #p2chat trend is going beyond what’s required by law. Some govs doing so others wed to past. Public expecting more.^09/28/10 06:44 PM ET
PublicDecisionsthanks @transpr! great to have you as part of discussion as always #p2chat^09/28/10 06:47 PM ET
PublicDecisions@citizentools so often orientation around preventing contr rather than creating learning oppty. Collab shld begin long b4 pub hring #p2chat^09/28/10 06:49 PM ET
PublicDecisionsBlding on that another best practice I see is having hearing as culmination of lengthy process not one-off activity #p2chat^09/28/10 06:50 PM ET
PublicDecisionsBeyond the Public Hearing—Tools for Better #PublicEngmt fr Wyoming Assn of Municipalities http://bit.ly/8ZMPn9 #p2chat^09/28/10 06:53 PM ET
citizentools@PublicDecisions are you aware of any research on what actually happens in say Senate hearings and how to “win” them? #p2chat^09/28/10 06:54 PM ET
PublicDecisions@citizentools wld be interestd in yr insights on good tips for public mtgs hearings. what works best? #p2chat^09/28/10 06:54 PM ET
PublicDecisions@citizentools have not seen any data on that wld be good Q for researchers that focus on political side of engmt tho #p2chat^09/28/10 06:56 PM ET
citizentools@PublicDecisions Unfortunately only a very occasional “lay” participant in hearings… #p2chat^09/28/10 06:58 PM ET
PublicDecisionsWld be good to collect input from others on best practices 4 public hearings this week we can share addl ideas at next wks’s #p2chat?^09/28/10 07:00 PM ET
citizentools@PublicDecisions Good idea. Thanks for the #p2chat this evening.^09/28/10 07:02 PM ET
PublicDecisionsSee everybody next week! Suggestions for topics are always welcome 4 #p2chat feel free to DM me with any ideas^09/28/10 07:05 PM ET


p2chat September 21, 2010

Posted: September 23rd, 2010 | Author: | Filed under: Twitter Chat, Twitter Content | Tags: | No Comments »

Beth Offenbacker of Public Decisions hosts #p2chat, a weekly chat on public participation, Tuesdays at 6pm Eastern/3pm Pacific.

This is the archive of tweets for the September 21 chat. (Archive courtesy of TwapperKeeper.)

PublicDecisionsHI everyone welcome to #P2Chat this week! Today’s topics include value results of civic engmt; connecting w existing conv online^09/21/10 05:46 PM ET
PublicDecisionsPlease introduce yourself! Name organization twitter handle a little about your work #P2Chat^09/21/10 05:54 PM ET
intelliticsMulti-tasking today but will try to keep an eye on #P2Chat as best I can (starts now!).^09/21/10 06:00 PM ET
PublicDecisionsBeth Offenbacker @PublicDecisions we use techn 2 share best pract ID emerging trends & showcase leading thinkers in #publicengmt #P2Chat^09/21/10 06:01 PM ET
citizentoolsChris Berendes – interested in understanding and communicating the ways in which civic engmt improves government and governance #p2chat^09/21/10 06:02 PM ET
PublicDecisionsjust a reminder pls join us/tweet 2 win Wendy Sarkissian’s CreativeCommPlanning bk More http://bit.ly/aSO8sJ #P2Chat^09/21/10 06:04 PM ET
PublicDecisionsLet’s start out by talking about value results of public engmt. What does “value” of public engmt mean to you ppl you work with? #P2Chat^09/21/10 06:05 PM ET
citizentools#p2chat ultimately civic engmt creates political will based on legitimacy visibility solid processes and follow-up^09/21/10 06:05 PM ET
PublicDecisionsCan also contribute to good mgmt of resources better stewardship on admin side; knit together comm id new resrces 4 solving probs #P2Chat^09/21/10 06:07 PM ET
PublicDecisionsWonder why “value” of p2 so hard to get ppl to accept tho? these all seem like solid things that ppl support #P2chat^09/21/10 06:09 PM ET
citizentools.@PublicDecisions #P2Chat by “new resources” do you mean smart citizens w/good ideas or something else?^09/21/10 06:11 PM ET
PublicDecisionscould be idea could also be $$ in kind support other ppl getting involved 2. More distrib power to address prblm than just govt #p2chat^09/21/10 06:12 PM ET
citizentools.@PublicDecisions #P2chat suggest it’s difficult for pols govts to be against civic engmt openly so it’s hard to have the conversation^09/21/10 06:13 PM ET
PublicDecisions@citizentools I think dpnds on how you C engmtis it oppty to solve prob get indir visib4self meet/work w others some/allofthese? #p2chat^09/21/10 06:15 PM ET
PublicDecisionsI wld argue that good engmt req that self-int behavior take a much diminished role…public/community best interest shld be focus #P2chat^09/21/10 06:15 PM ET
PublicDecisionsGood resources on identifying value of engagement anyone can suggest? #p2chat^09/21/10 06:17 PM ET
PublicDecisions…or is value closely tied out outcomes?? #P2chat^09/21/10 06:20 PM ET
PublicDecisionssorry tied “TO” outcomes #p2chat^09/21/10 06:21 PM ET
citizentoolsAgreed that community interest should be focus; #p2chat experience is that sometimes civic engmt is last resort when things get stuck^09/21/10 06:21 PM ET
citizentoolsfor instance Ed Everett’s Redwood City water conservation project; @americaspeaks and the United New Orleans Plan #p2chat^09/21/10 06:22 PM ET
PublicDecisionsGood resources on measuring success in engagement http://www.involve.org.uk/evaluation-guide/success.shtml #P2chat^09/21/10 06:23 PM ET
intelliticsRT @PublicDecisions: Good resources on measuring success in engagement http://www.involve.org.uk/evaluation-guide/success.shtml #P2chat^09/21/10 06:23 PM ET
PublicDecisionstrue…all good examples.Perhaps we need wave of public mgrs to see engmt as strategy for eff day2day mgmt not just 4 hot potatoes? #P2chat^09/21/10 06:24 PM ET
transpartisanRT @PublicDecisions: Good resources on measuring success in engagement http://www.involve.org.uk/evaluation-guide/success.shtml #P2chat^09/21/10 06:25 PM ET
PublicDecisionsStudy from INVOLVE that they are doing that focuses on identifying values outcomes from engmt http://bit.ly/du2QHK #p2chat^09/21/10 06:26 PM ET
PublicDecisionsHave some other resources on outcomes I can share on blog (need to find links); watch for post at www.p2tools.blogspot.com #p2chat^09/21/10 06:28 PM ET
PublicDecisionstopic 2 tonight: What ways are ppl creating or finding conv online for engmt? going 2 existing places like FB or creating new? #P2chat^09/21/10 06:29 PM ET
PublicDecisionsInteresting article in FastCompany about negative aspects of using online env for disc http://bit.ly/97tD5d #P2Chat^09/21/10 06:31 PM ET
PublicDecisionsDid you know that 40% of Americans have a FB account although only 7% have Twitter acct? acc to recent Pew study #p2chat^09/21/10 06:33 PM ET
citizentools#p2chat @ncdd discussion on whether to GO to where the ppl are (online or off) or to BRING them into the discussion http://bit.ly/dw1RFR^09/21/10 06:34 PM ET
PublicDecisionsapps culture is interesting too 4 engmt..”35% of US adults have cell phones with apps but only 24% of adults actually use them” #p2chat^09/21/10 06:36 PM ET
PublicDecisions…data from Pew. Also “Apps users are younger more educated and more affluent than other cell phone users.”http://bit.ly/pFlIT #P2chat^09/21/10 06:37 PM ET
citizentools@PublicDecisions so you end up going to both venues plus Mehante MySpace BlackPlanet etc. #p2chat^09/21/10 06:38 PM ET
PublicDecisionsintersting to consider…not all online env or technologies created equally in terms of reaching folks #p2chat^09/21/10 06:39 PM ET
citizentools@PublicDecisions in that the different techs are a bit like languages – English not quite the one size that fits all. #p2chat^09/21/10 06:40 PM ET
poetspiritI always send engmt news to where the people that might be interested are- twitter & facebook; may try linkdin #p2chat^09/21/10 06:40 PM ET
PublicDecisionsNew Pew study: Afr Am & Latinos on internet don’t just use soc web at higher rates attitudes to tools differ 2 http://bit.ly/cxF5I6 #p2chat^09/21/10 06:41 PM ET
citizentools.@poetspirit #p2chat what tools do you use to identify where ppl that might be interested are or might be?^09/21/10 06:43 PM ET
poetspiritFor practitioners and others interested in engmt I just added a simple chat room to www.allthingsreform.org #p2chat^09/21/10 06:43 PM ET
PublicDecisions@citizentools So true! David Friedman on webinar last wk said we build & expect ppl will just come…need 2actively engage 4 success #p2chat^09/21/10 06:45 PM ET
PublicDecisions…cannot be passive need to ask for ppl to share expertise info they have in very active way…relationships and ties are impt #p2chat^09/21/10 06:46 PM ET
PublicDecisionsThanks @poetspirit! Wld love your insignts on enging w ppl how to id where they particip8 online…do survey?other ways?? #p2chat^09/21/10 06:46 PM ET
poetspiritI try to follow or friend people interested in the field and send news to them. RT @citizentools: .@poetspirit #p2chat what tools… ?^09/21/10 06:47 PM ET
citizentools@poetspirit Makes sense. LIstening is more observed in theory than practice. #p2chat^09/21/10 06:49 PM ET
poetspiritI’d like to better use Twitter Lists and associated apps for finding more people interested in the practice #p2chat^09/21/10 06:49 PM ET
PublicDecisionsI use some twitter lists seems easier to use than FB or Linked In (IMHO) #P2chat^09/21/10 06:52 PM ET
citizentoolsI’m learning that the #socmed pros who actually listen do so episodically. Nobody reads their 3k Twitter friends #p2chat^09/21/10 06:54 PM ET
citizentools#p2chat Instead they use #socmed search tools http://bit.ly/9SVroA or they have Twitter lists they dip into for particular issues^09/21/10 06:56 PM ET
PublicDecisionsgood pt @citizentools…tho I findTwitteruseful for scanning 4 trends insights…easier than scrolling thru dozens of FBpages(4me) #p2chat^09/21/10 06:57 PM ET
poetspiritI think we should bring together the different sub-topics of engmt including #gov20 #p2chat^09/21/10 06:58 PM ET
PublicDecisionsYes search tools are gr8 I have some set up too. Being a good public engmt practitioner req more techn orientation 2day! :) #p2chat^09/21/10 06:59 PM ET
citizentoolsSearch is big. Heard yesterday for instance that oaklandlocal.com uses FB search 2 gather info to repub (/wpermission) to its blog #p2chat^09/21/10 06:59 PM ET
PublicDecisions@poetspirit are there specific aspects of 2.0 and engmt you would like to see us discuss 2gether? #gov20 #p2chat^09/21/10 07:00 PM ET
citizentools@poetspirit about out of time but good idea; how wld you start on this? #gov20 #p2chat^09/21/10 07:01 PM ET
poetspirit@citizentools Having been very close to the goings on of gov20 and more recently engmt I’ve been sending news on engmt to #gov20 #p2chat^09/21/10 07:01 PM ET
PublicDecisions@poetspirit wld be gr8 to hr more on how we could collab in this way #p2chat^09/21/10 07:01 PM ET
citizentools@poetspirit I’ll check out your tweets and blog. #gov20 #p2chat^09/21/10 07:05 PM ET
PublicDecisionsHave 2 head out for anniv dinner :) Gr8 conv this wk @citizentools & @poetspirit! Many thanks 4 RTs @intellitics @transpartisan! #p2chat^09/21/10 07:07 PM ET
poetspiritThank you; is this chat weekly or more often? #p2chat^09/21/10 07:08 PM ET
citizentoolsThanks everyone. @PublicDecisions always has the best after-chat plans. We should hold a contest 😉 #p2chat^09/21/10 07:08 PM ET
PublicDecisions@poetspirit we meet weekly it’d be fantastic to have you join us next week (Tues 6p Eastern 3p Pacific) #p2chat^09/21/10 07:09 PM ET
PublicDecisionsthanks @citizentools! :) Looking forward to next week’s discussion; have a great week everyone! #p2chat^09/21/10 07:10 PM ET
poetspiritI look forward to it; have more ideas on getting broader use of engmt in politics elsewhere #p2chat^09/21/10 07:11 PM ET
poetspiritPublicDecisions: #P2Chat- chat on Twitter every Tues from 6-7pm ET (22:00 GMT)  http://bit.ly/clqVal #gov20 #opengov #activism^09/21/10 07:12 PM ET


p2chat September 14, 2010

Posted: September 23rd, 2010 | Author: | Filed under: Twitter Chat, Twitter Content | Tags: | No Comments »

Beth Offenbacker of Public Decisions hosts #p2chat, a weekly chat on public participation, Tuesdays at 6pm Eastern/3pm Pacific.

This is the archive of tweets for the September 14 chat. (Archive courtesy of TwapperKeeper.)

PublicDecisionsHi everyone and welcome to this week’s #P2Chat! This week we’ll be talking about Web 2.0 mobile phones & civic engmt &other gr8 stuff too^09/14/10 05:30 PM ET
PublicDecisionsPlease introduce yourself and tell us about the work you do #P2Chat^09/14/10 05:34 PM ET
PublicDecisionsI’m Beth Offenbacker @PublicDecisions We use techn 2 enhance public engmt thru our distinctive online programs conf and training #P2chat^09/14/10 05:59 PM ET
PublicDecisionsNew report out about use of mobile phones and civic engmt shows link betwn usage http://bit.ly/c3FjLu #P2Chat^09/14/10 05:59 PM ET
citizentoolsChris Berendes Netalyst CTO Gov2.0 in the ’90s w/the Reinventing Gov’t team and Nuclear Reg Comm in the ’00s with USDOT; #p2chat blogger^09/14/10 06:02 PM ET
PublicDecisionsMobile ph pt2/findings: "techn for info exch & recreation R positive predictors of participation in civic life" http://bit.ly/c3FjLu #P2Chat^09/14/10 06:05 PM ET
PublicDecisions….HOWEVER link is "moderated by mobile communication competence" #P2Chat^09/14/10 06:06 PM ET
PublicDecisionsQ: to what degree are you using mobile techn as part of #publicengmt efforts? Little some a lot none?? #P2Chat^09/14/10 06:07 PM ET
citizentoolsRT @PublicDecisions: New report out about use of mobile phones and civic engmt shows link betwn usage http://bit.ly/c3FjLu #p2chat^09/14/10 06:07 PM ET
citizentoolsHow much longer will mobile be an entirely separate category vs. a "flavor" as say Mac vs. PC have been for a while? #p2chat^09/14/10 06:08 PM ET
citizentoolsBeth – any surprising to you about the study? #p2chat^09/14/10 06:09 PM ET
PublicDecisionsSeveral fed agencies like EPA DOT are adapting websites so can be used/seen on smartphones pdas; not seeing so much by state/local #P2Chat^09/14/10 06:10 PM ET
PublicDecisions@citizentools Agree more and more blurring; Pew report this wk saying that 60% ppl use mobiles to go on internet send text email #p2chat^09/14/10 06:11 PM ET
PublicDecisionsOOPs correction….Pew said 40% (not 60%) is up 8% since last yr #p2chat^09/14/10 06:12 PM ET
PublicDecisionsU Mich study interesting to see assn talked about a new kind of ‘digital divide’ in this way #P2Chat^09/14/10 06:14 PM ET
PublicDecisions@CItIzentools my pers exp has been more broad appr 2 engage ppl less segmenting of grps acc 2 techn; your exp too? Seeing shift tho #P2chat^09/14/10 06:14 PM ET
citizentools@PublicDecisions how many engagement sponsors/consultants attempt to engage in all the different aves avail? would be eye-opening. #P2Chat^09/14/10 06:15 PM ET
citizentools@PublicDecisions matters also whether a particular tech meant to cre8 more access to same ppl already on web or bring in new ppl #P2chat^09/14/10 06:17 PM ET
PublicDecisions@citizentools Agree would be fascinating data; also how to choose among many choices why some chosen over others #P2chat^09/14/10 06:18 PM ET
PublicDecisions@citizentools Agree would be fascinating data; also how to choose among many choices why some chosen over others #P2chat^09/14/10 06:19 PM ET
PublicDecisionsNew data re cities using soc media 4 #publicengmt (Shameless plug: NLC folks spking at free pgm in Oct for us) http://bit.ly/afotJ4 #P2Chat^09/14/10 06:19 PM ET
citizentools#p2chat interesting take on mobile as way to reach the "too digital too busy" i.e. execs http://bit.ly/awgaXo^09/14/10 06:19 PM ET
PublicDecisions@citizentools Great piece on engaging senior folks think gen assumption is mobile is not for them… #P2Chat^09/14/10 06:22 PM ET
PublicDecisionsWhat influence is iPad having on sr execs &on comm too? Seeing more ppl using (anecdotally)…I think of iPad as "souped up" smartph #P2chat^09/14/10 06:22 PM ET
citizentoolsSeem to be a lot of IPad converts. FlipBoard app http://bit.ly/ac0SI6 converts your followers/friends into new editors #p2chat^09/14/10 06:23 PM ET
PublicDecisionsFollow on to last week’s #crowdsourcing disc have you been following Challenge.gov news? http://bit.ly/9Ahgjr #P2Chat^09/14/10 06:25 PM ET
PublicDecisionsHaven’t seen prize money as part of p2 efforts before; new to others too?? #P2Chat^09/14/10 06:29 PM ET
citizentools@PublicDecisions I think $$$ prizes for p2 tricky; wise man said "you can send flowers after a date but not the $$$ equiv" #P2Chat^09/14/10 06:29 PM ET
citizentools@PublicDecisions I think $$$ prizes for p2 tricky; wise man said “you can send flowers after a date but not the $$$ equiv” #P2Chat^09/14/10 06:30 PM ET
PublicDecisionsQuestion is about whether influence of possibly getting actual reward vs karmic one is good or not so good… #P2chat^09/14/10 06:34 PM ET
citizentools@PublicDecisions More seriously – nature of prize important – appreciation "insider status" probably works better than $$$ for p2 #P2Chat^09/14/10 06:34 PM ET
PublicDecisions@Citizentools Agreealso worry that competition rather than coop collab is emphasized #P2chat^09/14/10 06:34 PM ET
citizentoolsIpad again – convert at Forrester: "The iPad gives me an omnipresent window into that digital world. " http://bit.ly/9EtzwW #p2chat^09/14/10 06:35 PM ET
PublicDecisionsGood stories coming out of Gov 2.0 summit did you see one on legal challenges of FB other apps http://bit.ly/aZZ5iK #P2Chat^09/14/10 06:36 PM ET
citizentools@PublicDecisions re coop v collab – prize may spur selective collab if entries must meet a high standard e.g. #netflix prize #P2chat^09/14/10 06:37 PM ET
citizentools@PublicDecisions re coop v collab – prize may spur selective collab if entries must meet a high standard e.g. #netflix prize #P2chat^09/14/10 06:39 PM ET
PublicDecisions@Citizentools would love to have iPad myself much lighter than laptop (or even Netbook) #P2chat^09/14/10 06:39 PM ET
citizentools@PublicDecisions key line: ‚ÄúI have to somehow make it work but it takes a bit of doing‚Äù +10 That’s a #gov20 -savvycounsel. #P2Chat^09/14/10 06:39 PM ET
citizentools@PublicDecisions key line: ‚ÄúI have to somehow make it work but it takes a bit of doing‚Äù +10 That’s a #gov20 -savvycounsel. #P2Chat^09/14/10 06:39 PM ET
PublicDecisions@citizentools Good point on collab and standards #Netflix prob gold standard in prompting that #P2chat^09/14/10 06:41 PM ET
citizentools@PublicDecisions Imagine value of iconizing a p2 "weather rpt" to fit in corner of Ipad screen #P2chat^09/14/10 06:41 PM ET
citizentoolsRT @PublicDecisions: Follow on to last week’s #crowdsourcing disc have you been following Challenge.gov news? http://bit.ly/9Ahgjr #p2chat^09/14/10 06:42 PM ET
PublicDecisions@citizentools So easy to get caught up using tools we already kno not new ones too…have 2 use tools that ppl we want 2 reach use #P2chat^09/14/10 06:42 PM ET
citizentools#p2chat Compare NLC http://bit.ly/czwsW8 vs. commercial #socmed http://bit.ly/akHcsm <grump>Which has gone from novelty to value?</grump>^09/14/10 06:43 PM ET
PublicDecisionsHad a genl sense that UK ahead of US in govt digi media report based on 20 govt depts says ‘not really’ http://bit.ly/cqRSrT #P2Chat^09/14/10 06:45 PM ET
PublicDecisionsHad a genl sense that UK ahead of US in govt digi media report based on 20 govt depts says ‘not really’ http://bit.ly/cqRSrT #P2Chat^09/14/10 06:46 PM ET
PublicDecisions@citizentools Say more about…do u mean priv sector ‘gets it’ more?? #p2chat #socmed^09/14/10 06:48 PM ET
PublicDecisions@citizentools Say more about…do u mean priv sector ‘gets it’ more?? #p2chat #socmed^09/14/10 06:48 PM ET
citizentools@PublicDecisions "conversation"and "two-way" and "interactive" conspicuously absent on that p. ;-( #P2Chat^09/14/10 06:49 PM ET
PublicDecisions@citizentools Interesting obs…that squares w UK report too..more use for info starting 2 get into soc med 4 engmt #P2Chat^09/14/10 06:49 PM ET
PublicDecisions@citizentools Interesting obs…that squares w UK report too..more use for info starting 2 get into soc med 4 engmt #P2Chat^09/14/10 06:50 PM ET
citizentools@PublicDecisions yup. Private sector more focused on outcomes e.g. sales. Govt in gen’l more in the "hey I tweeted" stage #p2chat #socmed^09/14/10 06:51 PM ET
citizentools@PublicDecisions <grump>countless presentations that start w/30 s on "mkts = conversations" then 30m on "how to push messages" #P2Chat^09/14/10 06:51 PM ET
citizentools@PublicDecisions <grump>countless presentations that start w/30 s on “mkts = conversations” then 30m on “how to push messages” #P2Chat^09/14/10 06:52 PM ET
PublicDecisionsSome gr8 examples though of how nonprofits are harnessing soc med for engmt action http://www.comminit.com/en/node/322585/306# #P2Chat^09/14/10 06:53 PM ET
PublicDecisionsSome gr8 examples though of how nonprofits are harnessing soc med for engmt action http://www.comminit.com/en/node/322585/306# #P2Chat^09/14/10 06:53 PM ET
citizentools@PublicDecisions also interesting that most #gov20 friends unfamiliar with http://amzn.to/bgcrFh or @charleneli #p2chat #socmed^09/14/10 06:54 PM ET
PublicDecisions@citizentools Yes some orgs think of p2 and marketing together when (I thnk) shld be abt serving public interest #P2Chat^09/14/10 06:54 PM ET
citizentoolsRT @PublicDecisions: Some gr8 examples though of how nonprofits are harnessing soc med for engmt action http://www.comminit.com/en/node/322585/306# #P2Chat^09/14/10 06:55 PM ET
PublicDecisionsGreat conversation this week as always! this is like a high-octane version of chatting around the watercooler :) #p2chat^09/14/10 06:56 PM ET
citizentools@PublicDecisions Also think that listening is hard and humbling but can lead to highly effective marketing (hence the biz interest) #P2Chat^09/14/10 06:56 PM ET
citizentools@PublicDecisions Big fun – great linksthanks. Still working on that 58pp report though 😉 #p2chat^09/14/10 06:58 PM ET
PublicDecisions@Citizentools you are right on about listening…so easy to talk much more work to listen actively #p2chat^09/14/10 06:59 PM ET
PublicDecisionsThanks @Citizentools! Have a great evening and looking forward to the conversation next week! #P2chat^09/14/10 07:00 PM ET
citizentools@PublicDecisions Thanks for hosting Beth. #p2chat^09/14/10 07:00 PM ET